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Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.jnj.com/ .
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.
Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
The ERLR Specialist will be responsible for managing cases for designated workforce group(s) and may assist ER/LR Managers in specific Employee Relations activities.
Management of Employee Relations includes but is not limited to assistance with complex employment policy interpretation, workforce grievances, advice of management on discipline, coaching and training managers and employees and driving adherence to standards.
DUTIES & RESPONSIBILITIES: * Respond to Employee Relations requests from customers and execute on the key tasks and activities in accordance with defined procedures and guidelines.
* Develop and manage investigation plans.
* Identify relevant policies and practices to determining whether violation of policies or practices occurred * Assist with the development of performance improvement plans and corrective action steps; review to determine if suitable, reasonable, measurable and actionable * Handle requests from client legal team for gathering information for responding to legal claims, attorney letters, agency charges, lawsuits etc.
related to ER cases.
* Provide insights and intelligence with respect to trends and opportunities * Communicate and interact effectively with customers and team members; develop credibility and trust relationships with customers, supervisors, and team members * Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable time frames, routing or escalating inquiries as appropriate in order to achieve effective and timely resolution * Comply with documentation and retention guidelines * Support ER/LR Projects * Identify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Employee Relations leader.
* Responsible for communicating business related issues or opportunities to next management level * For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable o Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures EXPERIENCE AND EDUCATION * A minimum of a Bachelor's Degree is required.
* Minimum 5 years' experience in HR experience with a concentration of 2 years' experience in Employee Relations, experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management.
* Knowledge of labor law * Demonstrates customer orientation and excellent customer service skills * Strong organization skills, attention to detail and follow through to resolve any outstanding issues * Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance * Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
* Discretion, professionalism, confidentiality and judgment * Excellent telephone manner with clear, concise and professional communication skills * Ability to accurately collect information in order to understand and assess the clients' needs and situation * Will be trusted to secure and maintain confidential information
