Looking for experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities. Knowledge of Oracle Hyperion Essbase Cube, Smart View, and Financial Reporting Workspace are useful. Support or consulting experience with Oracle Financials or other ERP Financial solutions is helpful.
Responsible for providing excellence in customer service support, tracking incidents, diagnosis, replication, fixing, and resolution of complicated and critical cases. The focus of this position is to provide customer service on a technical and functional level and to ultimately drive complete resolution of each service incident.
Candidate Profile:
Provides outstanding customer service
Ability to handle difficult or critical situations with subtlety and tact
Very good verbal and written communication skills
Bilingual in English and Spanish
Career Level - IC4
Desired Technical Skills:
Applied Technologies - knowledge / experience in one or more of:
ERP Applications – General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, Tax (Fusion, Oracle EBS, PeopleSoft or JD Edwards Application)
OBIEE, OBIA, BI Publisher, OTBI
Oracle (Hyperion) Essbase or Financial Reporting
Foundational Technologies - knowledge / experience in one or more of:
Application Server Architecture (WebLogic Server)
Java
XML
SQL
PL/SQL
Analytical Skills:
Ready to perform in an ever-changing environment with a can-do attitude
Must have well-developed problem-solving skills and preferably a support background
Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues
Ability to test/replicate the issue in labs and provide adequate support to customers
Top 4 skills in the ideal candidate:
Problem-solving experience (Detail Oriented Attitude)
Experience with an Enterprise Resource Planning (ERP) Application
Java experience (SOA connections / web services / web applications)
Superb interpersonal skills
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