.**OTA-LAD-MX **Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or other ERP Financial solution is preferred.Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete resolution of each service incident.- Provides outstanding customer service- Ability to handle difficult or sensitive situations with diplomacy and tact- Very good verbal and written communication skills.- Bilingual in English and SpanishDesired Technical Skills:Applied Technologies - knowledge / experience in one or more of:- ERP Applications - General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, Tax (Fusion, Oracle EBS, PeopleSoft or JD Edwards Application)- OBIEE, OBIA, BI Publisher, OTBI- Oracle (Hyperion) Essbase or Financial ReportingFoundational Technologies - knowledge / experience in one or more of:- Application Server Architecture (WebLogic Server)- Java- XML- SQL- PL/SQLAnalytical Skills:- Ready to perform in an ever changing environment with a can-do attitude- Must have well-developed troubleshooting skills and preferably a support background- Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues- Ability to test/replicate the issue in labs and provide adequate support to customers- Troubleshooting experience (Detail Oriented Mindset)- Experience with an Enterprise Resource Planning (ERP) Application- Excellent communication skillsShift hours will be based on business requirements. The job may require the flexibility to work beyond standard business hours, to include weekends and holidays, as required. Base shift hours may change over time.Detailed Description and Job Requirement:As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction