.**Req ID**: 330647Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwideJoin us as an Employee Service Center Specialist, and you'll be looking at a career-defining role based in Queretaro, México.**Your responsibilities will include**:System Usage and Incident ManagementSets up grounds to ensure consistent usage of the system across various regions and categories of usersCoordinating activities with the System Super Users team for whom is sharing the responsibility of technical competency development with the line managersAssures support and interactions between the administrated system and other HR systemsOptimisation and System ChangesConducts ongoing gap analysis between organizational needs and system configuration, makes decisions balancing global and local needs, and executes both the system configuration and associated change managementGovernanceParticipates in the system's governance board calls/meetingsAssures support (negotiations preparation, technical description, demo sessions) for labour relations and Work Council negotiations in case of system upgrades, if requestedResponsible for global access authorization changes, new roles definition and setup, including the corresponding role configuration and request / approval process via AATAssures Change Request Governance and control of the Change Request process, making sure that all system changes are documented and needed approvals are obtained before implementationPerform audit trail checks in various areas of the system, to assure compliance with Data Privacy, Works Council agreements and other applicable regulations (privacy agreements, data retention, system access, deletion rules etc.)**Key requirements**:2 -3 years of experience working under a Shared Services model2-3 years of customer service experience (experience in an international customer service environment)2-3 Working experience as a system super user or system administratorAlstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations
