Location: Aguascalientes (Preferably Onsite, Remote Possible)Role: SupportGeneral Description:This role involves supporting the implementation and ongoing maintenance of Microsoft Dynamics 365 Customer Service (CE) Module. The ideal candidate will bring 8-10 years of experience in Microsoft Technologies, with a focus on Dynamics 365, to ensure successful configuration, customization, and optimization of the system according to business requirements.Responsibilities:Implement and configure Dynamics 365 Customer Service module based on business needs.Customize and extend the functionality of the Dynamics 365 Customer Service module using configuration and customization tools.Deploy solutions, manage pipelines, and handle solutions using GitHub.Manage production tickets and ensure SLA adherence.Develop and maintain system-related documentation, including configuration, customization, and integration.Provide technical support and troubleshooting assistance to end-users.Monitor system performance and recommend optimizations to improve efficiency and usability.Work with Azure Web Apps, Web Jobs, Function Apps, DevOps, and other relevant technologies to troubleshoot and deploy solutions.Utilize Power Apps and Power Automate for application development using the Power Platform.Develop Plugins and Custom Workflow activities using a solution-oriented approach.Implement client scripting, MSD-supported Client APIs, and Web APIs/REST.Handle Azure deployment, configuration, and troubleshooting for custom implementations.Required Skills and Proficiencies:Proficient: Microsoft Dynamics 365 Customer ServiceProficient: Web APIs and RESTProficient: .NET Framework and C#Certifications:MB-901 Microsoft Dynamics 365This position offers the opportunity to work in a dynamic environment where you can apply your expertise in MS Dynamics 365 and related technologies to drive meaningful improvements in customer service operations.#J-18808-Ljbffr