**About Us**:
Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years.
Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes.
We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity.
We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
**About the Role**:
**What You'll Do**:
- Respond to client calls in a professional manner, providing appropriate solutions and advice
- Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
- Ensuring Service Quality levels are maintained and adhered to
- Ensuring all issues are handled in a timely manner
- Reviewing outstanding issues, ensuring clients are kept informed of progress
- Attending relevant Epicor product training courses, in-line with our internal certification scheme
**What you need to suceed**:
- Fluent (written and spoken)in English.
- Degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering)
- Demonstrated expertise in meeting business needs with technology solutions.
- ERP knowledge highly advantageous.
- Minimum of three years related experience (preferred but not essential).
- Customer service experience will be valued.
**Additional Skills That Could Set You Apart**:
- Manufacturing / Technical Skills.
- Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued.
- Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.
- Excellent verbal communication skills.
- Service-oriented with ability to prioritize tasks in a stressful environment.
- Strong skills for analysis, troubleshooting and problem-solving.
- Ability to work independently with mínimal supervision.
- Willingness to learn and explore new technologies.
**Why you should click "Apply"**:
In a role like the Manufacturing Support Analyst, you will develop agile skills that can be applied into many different areas of the business.
The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $28,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Puede trasladarse/mudarse:
- 64650, Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- Contabilidad general: 1 año (Obligatorio)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: Empleo presencial