.Job Description SummaryHow about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.Technical ServicesThe BD Technical Service teams deliver innovative, high-quality support and services to our customers, helping them succeed every day and improve patient outcomes. Our solutions are designed and supported by the state-of-the-art technologies including automation, robotics, electronics, lasers and optical components, imaging, microfluidics, middleware, computers, IT connectivity, acquisition and analysis software, remote access and much more.**Job Description**:How about belonging to a leading global medical technology company that acts to advance the world of health? Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.The Technical Specialist is a member of the BD Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. The Technical Specialist will work as part of a team supporting products and instruments for infectious disease diagnosis and industrial microbiology; answer and troubleshootcalls, research and investigate, research and provide issue resolution. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support BD products to include:Primary Duties and Responsibilities:- Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.- Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.- Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.- Contributes to team goals and objectives through active participation.Minimum qualifications:- B.S. Degree in Life Science required
