Full-timeCompany Description"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals250+ locations worldwideGlobally unified systemsJob DescriptionResponsibilities: Customer Service: Daily process and input of all customer orders and distribution accounts. Provides daily operational reports that are accurate and timely. Runs stock reports to check for product availability. Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records. Assists others in their duties with all distribution accounts. Performs invoicing through ETMS. Conducts billings, including associated back-up and documentation. Provides daily operational reports that are accurate and timely. Performs daily data entry for receiving, order allocation, shipping, and inventory management. Rates domestic transportation bills.
Coordinates special, last-minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary. Traces orders as required and notifies customers of any activity concerning their order. Ensures proper invoicing of accounts by verifying computer-generated invoices. Maintains damage records and backorder logs. Handles returned merchandise in an efficient manner and ensures proper credit is given to the customer. Inputs all receipts, putaways, moves, picks, shipments, and cycle counts.
Relationships: Provides warehouse staff with necessary documents and information needed to complete receiving and shipping orders. Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner. Reports customer feedback to management, including any signs of customer dissatisfaction. Acts as a liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes.
Clerical: Provides support with other miscellaneous projects, filing, and research. Oversees all paperwork associated with orders and maintains the corresponding files. Maintains a current and accurate procedures manual that details the processing requirements for each account. Answers phone calls and operates various types of machines and computers necessary to perform duties. Effectively corresponds with customers as required. Receives inventory.
QualificationsA. Education (preferred level): High school degree. B. Experience (minimum level of direct experience in a similar position): 2 years. C. Experience in RETAIL (Mandatory) Previous experience in inventory control and/or distribution operations.
Fully proficient with various software applications (i.e., mainframe systems: MS Word, MS Excel), preferably with a base knowledge of inventory control.
Typing: 30 wpm
10-key by touch.
Displayed ability to work independently with minimal supervision.
C. Knowledge/Skills: General office knowledge, including telephone techniques and computer skills, in a customer service environment is required. Effective communication skills and good hearing are required. Bi-lingual abilities are a plus.
D. Special Requirements: Must have excellent work habits.
Additional InformationExpeditors offers excellent benefits:
Features above the lawLife insuranceInsurance of major medical expensesEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.
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