Euc L1 Desktop Support

**Date Posted**:- 5/22/2024**Job Function**:- IT Support**Location**:- Tijuana BC - MEX**Offered Salary**:- Competitive**_Responsibilities:_**- Manage desktop device (hardware, software, and connectivity) incidents through to resolution.- Manage IMAC and desk side support services.- Manage hard and soft break fix services for laptops and desktops.- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, hardware replacements, and spares provided by vendor.- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.- Ensure that each Desktop Device is installed with the appropriate Desktop image.- Manage Desktop Devices (hardware and software) incidents through to resolution.- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements- Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available, like for MI calls.**Requirements**:- Knowledge and experience on windows 7 OS- Good to have - knowledge in AD and smart hands and feet support.- Good to have - knowledge and experience of supporting MAC devices and tablets- Experience with a service management tool - ServiceNow)- Should have good expertise on EUC tools, remote support tools, MS office and outlook.- It is preferable to have a good understanding of Lync, VPN, and mobile device support.- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's degree is preferred.