.Req ID: 279758 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a EUC - Senior Analyst to join our team in Mexico, México (MX-MEX), Mexico (MX). Principal Accountabilities:Analyze and understand our current workstation management environment.Manage user devices in our SCCM / MEM / Intune environment.Design, manage and update workstation configurations (image/AutoPilot).Manage and design new GPOs / GPPs in our Active Directory environment.Manage and design new Policies in our Intune environment.Manage application deployments and their updates.Develop and deploy scripts for the complex configuration of Windows and macOS workstations.Document the processes, structure and configuration put in place.Support complex and modern end user computing solutions.Understand and promote end user technology standards for hardware, OS, core applications, and peripherals.Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices.Serve as the technical resource for technologies which may span the enterprise. Lead complex troubleshooting efforts and root cause analysis.Support end user architecture to proactively automate, streamline and simplify processes and routine tasks.Create and update system documentation for operations, and support teams.Participate in multiple cross company projects and initiatives that impact the end user computing solutions and experiences.Ensure solutions and strategies are in alignment with up-to-date security standards.Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds.Establish and maintain technology standards, templates, and technical documentation as necessary.Deploy monthly and priority Windows updates.Prepare new workstation and laptop images - 2 versions 1) remote and 2) on USB for IT field techs.Interface with IT technicians for machines that won't image, for new machines needing an image, for new drivers, all end user computing technology.Evaluate and approve peripheral hardware such as docking stations.Windows Operating System Patching - Weekly/Monthly/Yearly.Update persistent VDI and floating VDI images/environments.Assign VDIs when requested in tickets. Technical/Professional Requirements:Prior experience with Windows OS 7-11, policy administration.7 x 24 hour on-call support with primary working hours in the Canadian EST time zone.Responsible for complex testing and analysis of all elements of the computer systems.Analyze and provide innovative solutions to system engineering and design projects.Represent the organization in front of critical audiences such as clients/customers/vendors/executives
