Ex Squared Latam | Business Intelligence Support

Become an EXpert as a Business Intelligence SupportThe main responsibility is managing tickets related to user requests and functional incidents on platforms managed by the IT Service team, ensuring efficient task follow-ups and project completion.What you'll need to be successful:Ticket Management: Resolving requests and issues on various company platforms according to IT Service policies.Project Execution: Meeting project deadlines set by the IT Service department.SLA Compliance: Adhering to Service Level Agreements.Training Management: Overseeing user training on systems managed by the IT team.Competencies and RequirementsEducation: Minimum of eight semesters in Systems Engineering, Computer Science, or Telecommunications.Technical Skills:Intermediate Excel proficiencyBasic SQL and MySQL knowledgeFamiliarity with ITIL frameworks for IT service managementExperience: At least one year in an N1 application support role.Other Skills: Strong customer service, teamwork, problem-solving, and proactive solution delivery.About us: EX Squared LATAM is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions.
We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.#LI-ERICK #LI-REMOTE#J-18808-Ljbffr