**Primary Purpose**:
Provide leadership and supervision to insurance operations team by delegating workload, monitoring and managing direct reports, collaborating with team management and guiding achievement of quality and productivity standards within area of responsibility.
**Key Responsibilities**:
- Support insurance operations management team by overseeing completion of delegated tasks, distributing production and quality reports to individual team members and assisting with workflows as required to ensure accurate and timely processing of insurance-related documentation.
- Coach and develop team leads by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
- Guide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of team
members, monitoring adherence to established guidelines and collaborating with team management to recommend improvements and share feedback on effectiveness of insurance servicing operations.
- Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaborating with management to develop performance evaluations and promoting best practices to ensure effectiveness and achievement of department standards
- Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations
- Monitor and track team productivity against established metrics to measure success and provide leaders with actionable information
JOB REQUIREMENTS
**Supervisory Responsibilities**:
This job does have supervisory duties
**Preferred Qualifications**:
**Education and Experience**
- Bachelor's Degree or equivalent experience
- 2 or more years of related experience
Certificates, Licenses, Registrations
- None
**Functional Skills**
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability and understanding of documentation processing systems, tools and technologies; knowledge of rules-based processing workflows
- Ability to facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and others
- Ability to manage expenditures to budget
- Ability to coach others by sharing knowledge and advice; provide useful feedback and contribute to performance reviews
- Effective verbal and written communication skills