.SWBC is seeking a talented individual to research, review, and update pertinent insurance data into the computer system to reflect the most current information. This individual will make payments to insurance companies to ensure that our client's interests are protected. This individual will also make outbound calls to clarify information, research the automated matching system, and makes corrections to the system updates on the files and any corrective payments as needed.- Why you'll love this role:_- Essential duties include the following:_- Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files. Maintain positive work environment by acting and communicating in a professional manner so as to get along with agents, clients, co-workers, and management.- Process and track incoming documentation according to the department and Financial Institutions policies and data sheets.- Reviews documentation by comparing data entered with source documents, verifying loan information to documents received to ensure accuracy and completeness of incoming document exceptions.- Resolve Escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates/payments to loan files- Reviews Insurance documents that have been sent through as exceptions that require updating/commenting or additional research due to missing/invalid information.- Researches, verifies, and updates the status of the insurance information through research and exploration to ensure the submitted documents are matched to the correct loan/file/line.- Disburses Insurance premiums according to department policies and procedures through SWBC's system of record.- Determines if a document(s) can be used to update the loan or comment to loan history.- Adjusts insurance lines based on data found pertinent to insurance type or found on reports, documents, or notes in system of record.- Updates pertinent information to insurance data into the system of record in a timely manner ensuring accuracy, completeness, and adherence of department policies and procedures.- Performs data processing/customer service functions in support of SWBC Mortgage Exceptions system(s) of record.- Performs all other duties as assigned.- High School diploma or GED required.- Minimum of two (2) years data entry, customer service, or related experience in mortgage, insurance, or banking environment preferred.- Basic understanding of insurance, mortgage escrow accounts, or homeowner's insurance.- Intermediate to advanced computer skills to include MS Word and MS Excel.- Excellent customer service skills for making phone calls or generating correspondence pertaining to the loan information.- Excellent organizational skills