We are a dynamic solar sales company based in Arizona, specializing in bringing deals to installers.
We're seeking a highly motivated and proactive Executive Assistant to join our team and support the founder.
This role will play a crucial part in ensuring the smooth operation of daily tasks, allowing the founder to focus on expanding the business and building valuable relationships.
**Responsibilities**:- CRM Management:- Ensure the CRM is updated regularly, tracking proposals, and staying in constant communication with Isaac about the status of each project.- Communication Liaison:- Manage phone calls and website chat inquiries, answering basic queries, and escalating as needed.
Be the point of contact for customer inquiries regarding project updates.- Installer Coordination:- Collaborate with installers, understanding project updates, and transferring relevant information into the CRM.
Be the link between the founder and the installer communication.- Social Media Support:- Assist in maintaining an active social media presence.
Create and post content as per Isaac's ideas, manage connections, and respond to comments and invitations.- Customer Relationship Management:- Handle routine customer calls, provide updates on projects, and manage expectations.
Act as a bridge between customers and Isaac for any necessary communication.- Ticket Management:- Respond to tickets from customers and installers, ensuring that issues are addressed promptly.
Learn about solar processes to better understand and respond to queries.- Adaptability:- Proactively adapt to new tools and technology.
Learn and manage basic tools used in the company for tasks like content creation and CRM updates.- Time Zone Flexibility:- Given the nature of the solar business and varying time zones, be flexible in working hours to accommodate calls and inquiries.- Problem Solving:- Be prepared to handle situations independently, providing solutions and maintaining professionalism, especially in challenging customer conversations.- Sales Support:- As you grow into the role, there may be opportunities to assist in sales processes, including basic information about pricing and project status.- Follow-ups:**Qualifications**:- Strong organizational and multitasking abilities.- Tech-savvy with the ability to learn new tools quickly.- Excellent communication skills, especially in managing customer expectations.- Proactive and able to take initiative.- Ability to adapt to changing priorities and handle a variety of tasks.
**Work Schedule**:Regular business hours, 9 AM to 6 PM EST**Payrate**:12 USD per hourPay: $32,749.06 per monthApplication Question(s):- We must fill this position urgently.
Can you start immediately?- What is your level of proficiency in English?
(Conversation, Professional, Native Bilingual)- Proficiency in communication in both Spanish and English.
(Yes/No)- Excellent communication skills, especially in managing customer expectations.?
(Yes/No)