Job DescriptionZendesk is excited to hire a highly motivated and organized Executive Assistant to support the Marketing Leadership team. This role involves direct assistance to up to four executives and operates under the direct supervision of the Office of the CMO. The ideal candidate will offer behind-the-scenes efforts to ensure operational smoothness and efficiency within our teams, with a proactive approach to managing tasks and the ability to multitask effectively in a dynamic environment. You are an energetic team player with an approachable attitude, yet you are accomplished and professional with the ability to handle challenging situations with grace and tact with an extreme sense of urgency and proficiency. It's important to handle sensitive and confidential matters with unwavering integrity and ethics at all times. Excellent verbal, written and organizational skills are a requirement. This role is non-exempt.
Responsibilities: Proactively maintain calendars and daily schedules, fielding and prioritizing requestsManage all travel and expenses for the assigned executives in a proactive, fiscally alert mannerEnsure and maintain the confidentiality of all appropriate communications and documentsPlan and coordinate small team gatherings and events, enhancing team collaboration and moraleFoster relationships with key departments to facilitate seamless team functionsOffer backup support to other Executive Assistants when needed for time off or project supportSpecial projects and administrative support as neededRequirements: Minimum of 2-3 years working experience in a tech/SaaS environment preferred2-4 years of related work experience (general office administration, or reception) and general knowledge within their functional areaProven track record of meeting deadlines and taking initiative to make confident and well-informed decisionsExcellent organization skills, acute attention to detail, and an ability to handle multiple tasks in a fast-paced and time-sensitive environmentDemonstrates an ability to anticipate needs and changes, then react with the best interest of the business and/or executive in mindAbility to influence others; handle conflict appropriately, know when to delegate issues upward and when to apply common senseExperience in heavy calendar management. Understanding priorities and how to prioritize key meetings and eventsExcellent time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritizeExtraordinary work ethic and a "can-do" attitude for all situations – no task too big or too small to handle!Excellent written and verbal interpersonal skills and a strong sense of professionalismHighly proficient with all Google Suite applicationsRemote with willingness to support execs across East Coast to West Coast time zonesWhere We Work Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
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