.
**Your Role**:You will be in customer service delivering exceptional support to our Cxx-level leaders and their support staff.
The primary focus of this high-profile role is to ensure that the technology needs of our Executive team are being addressed proactively.
When you are not doing this, you will assist at our helpdesk with in-person support for employees.This role also involves scheduled on-call coverage, after-hours support, and periodic off-site services for business partners at the executive level, including meetings, conferences, and events.- Provide extraordinary IT support to customers at the Cxx level, and ensure an overall high level of customer satisfaction.- Ensure service levels for customers are met, and exceeded - find opportunities for improvements and implement these as needed.- Support endpoint security standards (antivirus/firewall/patching/two-factor authentication)- In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment (hardware and software) used by the executive team.- Implement global support processes and provide visibility and escalation paths for regional IT teams- Provide support and training for the most common problems through hands-on engagement with executives and staff.- Work with the executive support team to perform computer upgrades and migrations- Document and define executive support best practices- Own and drive IT projects and deliverables for the team- Assist with end user support at the helpdesk and act as an escalation path for our support technicians**Who You Are**:- You are awesome at providing technical support, and love solving problems- You have a high level of integrity and passion about customer service- You can set proper expectations around support and deliverables, and you are sure to follow through with commitments- You have executive presence- You excel at clearly documenting the status of cases and providing updates to management, the team, and end users- You are always learning and expanding your technical expertise in IT supported technologies- You love the details, including maintaining and updating IT documentation and procedures- You love standards and understand that consistency and an adherence to best practices helps any organization scale- You are deadline oriented, and can appropriately prioritize support requests and tasks