Exp Cust Exp Professional

**Join a team recognized for leadership, innovation and diversity**:
**Key Responsibilities**:

- Balance Workload among agents
- Support on Escalations
- Identify collaboration opportunities with customers
- Process improvement opportunities through data analytics
- Support to Operation on day-to-day activities
- Deliver Forecast Reports

**WE VALUE**:

- A broad knowledge of principles and best practices in (customer service)
- Excellent team and communication skills
- An ability to take initiative and work with limited direction
- An ability to influence at the operational level
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems, Analytics tools
- Ability to identify priorities and organize activities accordingly

**YOU MUST HAVE**
- Bachelor's degree in Administration, Management, Mechanical or Industrial Engineering.
- ** Advanced English skills (Proficient)**:

- Customer focused
- Self-Driven
- Customer Service, tech support, Backoffice or administrative experience.

**Additional Information**:

- ** JOB ID**:HRD204595
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt