ResponsibilitiesOwn and be responsible for the Revenue and Profit on all software, spot, and recurring service business.Ensure contract renewals and pricing escalation while minimizing contract erosion.Regularly forecast expected revenue from software, spot, and recurring services driving towards AOP targets.Be accountable for all Contract Renewals working with Matrikon, HPS, and LSS Sellers to ensure:On-time renewal of the service contracts.The Expired Service Bank is regularly scrubbed for opportunities to get customers back on e Manager.Engage with the appropriate selling organization to ensure these opportunities are owned by the seller.Own the delivery of best-in-class services to the HCI Customers on all spot and recurring service business:Responsible for scheduling, staffing, delivery, and high levels of customer satisfaction on spot and recurring service.Customer AdvocacyResponsible focal point for customer advocacy and escalation.MUST HAVE:Ability to successfully drive growth in the service business.3 years' experience in the Matrikon / HCI Business, Technology, or equivalent (Preferred).5 years' experience in services business (Preferred).Good understanding of customers' culture and dynamics.Ability to influence through leadership.Ability to forecast revenue based on front log, back log, and service bank.Ability to project manage service delivery of spot and recurring services.Excellent customer interaction skills with the ability to manage customer expectations and build long-term relationships.Fluency in the English language.WE VALUE:Knowledge of Matrikon product offerings.Working knowledge of CRM systems (SAP, Salesforce).Strongly motivated individual with a can-do attitude and drive for results.Strong workflow/business process management skills.Organizational skills, able to multi-task and manage priorities.Excellent negotiation and communication skills.LI-Hybrid#J-18808-Ljbffr