Exp Cx Prog Mgt Professional

Join a team recognized for leadership, innovation and diversityImplement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customer satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers.Key ResponsibilitiesProject ManagementProject PlanningCustomer SupportFacilitate Team AlignmentDeliver Status ReportsMUST HAVE:Ability to successfully drive growth in the service business3 years' experience in the Matrikon / HCI Business, Technology or equivalent5 years' experience in services business (expertise in the Honeywell services is a plus)Good understanding of customers - culture and dynamicsAbility to influence by leadershipAbility to forecast revenue based on front log, back log and service bankAbility to project manage service delivery of spot and recurring servicesExcellent customer interaction skills – the ability to interact with customers, manage their expectations and build long term relationshipsFluency in English languageWE VALUE:Knowledge of Matrikon product offeringsWorking knowledge of CRM system (SAP, Salesforce)Strongly motivated individual, with can do attitude and drive for resultsStrong workflow / business process management skillsOrganization skills, able to multi-task and manage prioritiesExcellent negotiation and communication skills#J-18808-Ljbffr