.**Who we are**Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.**What the role is**The Front Desk Agent-Experience Leader will be our #1 fan! Is the heart and soul of Selina, leading the Experiences at the unit level by bringing the location's concept to life, ensuring we deliver memorable experiences to our guests, visitors, and staff aligned with our brand and mission.This role will be successfully executed by managing all the content, programming design and execution at the location working hand in hand with internal and external parties, managing the required support from other departments' staff and in close relation with the Cluster Experience Manager.The Front Desk Agent-Experience Leader will work part time in a Front of the House role including but not limited to reception and tour desk.The key to excelling in this role is to have a social personality, enjoy interacting with people from around the world on a daily basis, be well-organized, have great time management skills, strategic creativity and critical observation skills.**What you will be doing****Front Desk Agent Functions**:- Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.- To assist in keeping the hotel reception area clean and tidy at all times.- To undertake all training as required (eg, first aid, health and safety, customer service).- To administer the general petty cash system and float in an accurate manner.- Offering all Selina services such as tours, shuttle buses and rentals to customers- Ensuring the best experience of all customers.**Experience Functions**:- To be Selina's #1 Fan: Connect with guests and make sure to promote all experiences. Transmit knowledge, passion, emotion, energy and motivation to the location team.- Weekly and monthly activities, programming, planning and execution, with guidance of the Cluster Experience Manager.- Owner of Whatsapp Location Guest Chat. In charge of keeping it alive and a place to connect.- Owner of Whatsapp direct communication with guests.- Heart of guest experience: Engage with customers involving the entire team throughout your shift (especially be present during check in and check out hours in order to receive feedback from guests).- Implement the Welcome Drink. Daily gathering for new check-ins in order to connect between travelers.- Daily Property Walk and following the Experience Checklist at least twice a week