The opportunity As a part of a team, you will act as a Resource Management Manager who provide consistent, high quality services to key individual stakeholders
Your key responsibilities
• Work as subject matter expert on resource management concepts and scheduling tools for the assigned industry/sector teams
• Proactively identify staffing challenges and provide customized scheduling solutions
• Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
• Ensure resource schedules are timely and accurately updated on the scheduling tools
• Optimize resource utilization through effective scheduling strategies
• Supervise and review the execution of resource management and deployment procedures carried out by EM Associates
• Training and development of EM Associates
• Identifying and prioritizing opportunities for process improvement/re-engineering
• Develop a strong business continuity framework for self and team
• Develop strong working relationships with client servers as well as with experience management/resource management teams onshore.
To qualify for the role, you must have
• Graduates with 3-6 years of post-qualification experience, preferably on resource
management, scheduling, staffing concepts or project management.
• Advance English level
• Advance working knowledge of Excel
Skills and attributes for success
The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.
• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Attention to detail
• Excellent verbal and written communication skills.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.
• Stakeholder/client management experience.
• At least 1 year of experience in supervising a team will be preferred.
• Positive attitude and ability to excel under tight timelines.
• Ability to identify staffing challenges and provide proactive solutions.
What we Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world
