.Experience Management - Senior AssociateIn Experience Management we support the business in order to identify the right person, at the right time, in the right place to ensure our people, teams and clients are successful. In this position you will be responsible to match resource needs with availability, while taking into consideration skills required, personal preferences of individuals, and the overall engagement risk. This entails coordination with other experience managers and client service leaders to balance workloads and address staffing needs as requiredThe opportunityAs a part of a team, you will act as a Resource Management Manager who provide consistent, high quality services to key individual stakeholdersYour key responsibilities- Proactively identify staffing challenges and provide customized scheduling solutions- Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.- Ensure resource schedules are timely and accurately updated on the scheduling tools- Optimize resource utilization through effective scheduling strategies- Supervise and review the execution of resource management and deployment procedures carried out by EM Associates- Training and development of EM Associates- Identifying and prioritizing opportunities for process improvement/re-engineering- Develop a strong business continuity framework for self and team- Develop strong working relationships with client servers as well as with experience management/resource management teams onshore.To qualify for the role, you must have- Graduates with 3-6 years of post-qualification experience, preferably on resourcemanagement, scheduling, staffing concepts or project management.- Advance English level- Advance working knowledge of ExcelSkills and attributes for successThe role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.- Quick decision-making ability to accommodate real time staffing changes/requests.- Strong execution skills with focus on meeting timelines and delivering highest quality service.- Attention to detail- Excellent verbal and written communication skills.- Excellent teaming and interpersonal skills.- Strong time management and analytical skills.- Stakeholder/client management experience.- At least 1 year of experience in supervising a team will be preferred.- Positive attitude and ability to excel under tight timelines.- Ability to identify staffing challenges and provide proactive solutions.What we OfferEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines