.Experienced Database and Exadata Administrator for Global Expertise Center-220002NT**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications****GDL - Experienced Database + Exadata Administrator for Global Expertise Center**Reactive support includes helping the customers resolve their critical production issues in the quickest possible way and identify the root cause.Proactive support includes performing technical assessments of customer environments, applied research, advice on product features and usage, providing knowledge transfer sessions, help implement new features and options, etc.**Responsibilities**:- Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Database products.- Manage customer's escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention.- Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.- Educate and walk the customer through the problem-solving process.- Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.- Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.G. Product support, Product development etc)- Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.- Be available to work in 24x7 capabilities if an escalation requires flexibility in work schedule.**Requirements**:- Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.- Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and RecoveryExperience in one or more of the following technical areas is a plus: Oracle Security products, Oracle Golden Gate, Exadata, Super Cluster, ZFS, ZDLRA.- Oracle Exadata - Database Machine Administration (DMA).- Oracle Exadata - implementation / configuration.- Oracle Exadata - full stack patching.- Good knowledge and technical experience on ZDLRA, ILOM, Hardware/DIMM replacement activities.- Good Experience in Oracle GoldenGate & troubleshooting skills.- General Oracle Database Administration tasks.- Experience in database upgrades, migrations, installations and patching- Good knowledge and experience on Oracle Database Backup and Recovery (RMAN).- Experience on Oracle Database High Availability, Real Application Clusters (RAC).- Implementation and Maintenance of Oracle Database Disaster Recovery, Data Guard.- Expertise in Oracle Database Performance Tuning.- Oracle Enterprise Manager - Cloud Control / Grid Control.- Good understanding of Server, Storage, Networking infrastructure