Experienced Field Service Technician ($3,000 SIGN-ON BONUS)Job Category: Service
Requisition Number: FIELD004157
Location: Durango, CO 81303, USA
DescriptionWagner Equipment Co. offers challenging career opportunities, extensive training, and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU- Citizens Equity First Credit Union - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more.Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.The Field Service Journey technician works with minimal direct supervision in diagnosing, troubleshooting, and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."
Pay Rate: $42.00 - $52.60 per hour. Pay is dependent on education and experience.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions Removes, repairs, and installs major components in varying configurations of equipmentCommunicates with customers on the diagnosis and status of repairs, parts, and other concernsAccurately troubleshoots and repairs CAT equipment the first timeReads, understands, and applies electrical and hydraulic schematics to repair workMakes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcherWorks with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needsMaintains truck and crane inspection logs, and CAT Service reports on a daily basisMaintains tooling in good working order as per MSHA and OSHA regulationsMaintains service vehicle in safe and good repairTeaches and coaches other technicians in the fieldPromotes Wagner Equipment Co. to customersOther duties as assigned by managerRequired Education and Experience: High School Diploma or GEDRelevant CAT accredited courses5+ years experience working on Caterpillar Equipment OR 5+ years in heavy equipment, engine, or electric power generation system repair (EX: Caterpillar, John Deere, Komatsu, Etc.)1-3 years administrative/clerical experience3-5 years customer service experience3-5 years sales experienceAdditional Eligibility Requirements: DOT Health CardClass D Driver's LicenseMSHA LicenseMust pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screeningsPhysical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearingData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeAscending or descending ladders, stairs, etc.Heavy work that includes lifting and/or moving objects up to 100 pounds or moreBasic Knowledge of Microsoft Word and OutlookIntermediate Knowledge of DBSIntermediate Knowledge of ET/SIS/SIS Web/STWWell-rounded knowledge of CAT equipmentAbility to work independently with little or no directionWork Environment: Noise: LoudEnvironment: Indoors and OutdoorsTravel Requirements: 75%-100%Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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