Experienced Tech Support Professional

**Join a team recognized for leadership, innovation and diversity**:

- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Problem Solving - Problems are identified and solved using existing tech web information, utilizing mínimal imaginative problem-solving skills.

**YOU MUST HAVE**
- **Bachelor´s Degree on Engineering, Computer Science or related**:

- **Strong English verbal and written communications skills**:

- **3 to 5 years of Tech Support Experience or related**:

- **Excellent customer service skills**:

- **2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.**:
**WE VALUE**
- **Experience with Niagara Framework is a plus**:

- **Experience in installing, commissioning, servicing, and troubleshooting building controls products**:

- **Strong continuous improvement mindset, strong leadership impact**:

- **Understanding of Direct Digital Controls (DDC) Programming (preferred**:

- **Demonstrated experience with Knowledge Management & Call Center Management**:

- **Good administration skills**:

- **Some experience with a variety of the businesses product programming languages**:
**Additional Information**:

- ** JOB ID**:req438886
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt