.Responsible for management of cost reduction process, opening and closing re-inspection containment and process of solving customer quality complaints for Nemak plants.**Main Responsibilities**- Management of the cost reduction process due to poor quality.- Maintain an updated record of re-inspection service costs (containment) and customer charges (returns, line stoppages, motor disassembly, etc.) by product; and communicate it weekly to the responsible team.- Organize meetings to review costs and define activities to reduce them. (Agree responsibility).- Ensure closure of activities in a timely manner with the assigned managers.- Responsible for opening and closing re-inspection containment (GP12 or third parties) in engine, machining or Nemak plants.- Ensure the timely generation of re-inspection service requests to third parties."- Management of the process of solving customer quality complaints.- Maintain an updated record of customer complaints by product.- Organize meetings for the definition of containment activities, cause analysis and definition of actions for the resolution of quality complaints. (Agree responsibility).- Ensure closure of activities in a timely manner with the agreed managers. (Follow-up of execution and verification activities with responsible areas). Coordinate follow-up meetings on pending activities to close complaints.- Ensure the documentation and sending of updates to the solution of complaints to the client, taking care of the quality of the response and the fast response time.- Validate and send weekly report of external Quality indicators (Incidents and Customer complaints, and Efficiency resolution of complaints)"- Maintain and improve compliance with the Quality System in the Plant.- Audit the Quality System and specific customer requirements.- Coordinate meetings to follow up on the closure of findings of Internal and External Audits.- Attention and direct contact with Clients "1. Attend visits that Clients make to Nemak, understand the client's main needs, and send minutes of established commitments (before agreeing on responsible parties).- Carry out periodic visits to the Client to review performance and progress in action plans; and send minutes of established commitments (before agreeing on those responsible).- Attend audio-conferences and face-to-face meetings scheduled by clients regarding product quality and send minutes of established commitments (before agreeing on responsibility). Ensure the generation of information necessary to attend these Meetings.- Coordinate follow-up meetings of pending activities and commitments established in customer service minutes; ensure closure in a timely manner
