.TopFoxx is a rapidly-growing, women-owned start-up founded in New York City, that develops unique, innovative women's eyewear and accessories, centered around a mission of charitability and commitment towards sustainability.
**We are currently seeking a Customer Service Representative whose empathy and compassion along with years of experience in the ecommerce and fashion industry will represent the brand to give our customers the best experience while joining our family.
**Since its inception, TopFoxx has cultivated a team of driven, innovative, well-rounded self-starters equally dedicated to company growth, personal development, and becoming top experts in their respective fields.
Our employees embrace challenges, feedback, opportunities to support their coworkers, and align themselves tightly with our Core Values, Mission and Vision.
**Working at TopFoxx means pushing boundaries, centering all ideas around market, industry and trend/data research and analysis, and maintaining fierce accountability for your role and company success in a fast-paced, high-standard environment.
** You will work directly with our CEO and founder, other high-level management members and a team of highly skilled individuals to collaborate and develop.
**This individual will use innovative best practices to**:- Reply to customer tickets in a timely manner, through the ticketing system (Gorgias.
)- Update inventory and place orders for shipment.- Review and process refunds.- Create innovative ways to ensure customer satisfaction, retention and return rate.- Assist with customer inquiries through social media platforms to ensure quick response time and strategize ways to keep customer retention and satisfaction at an increasingly high rate.- Answer incoming calls from customers, resolve issues and answer questions.- Make outbound calls to customers to avoid escalation of issues or solve problems in real-time.- Review customer concerns and work with our Customer Support Manager to find constructive solutions to those issues- Continuous research of all current trends and strategize how to implement the best practices into our company.- Attend meetings with the operations and customer service team members to review on customer feedback, concerns, strategies for shipping, production and returns, plan for seasonal changes, prepare for sales, launches and large events, and discuss other company updates.- Teamwork is important to us; so helping the other team departments tasks is a day to day duty.- Communicate with other departments to stay updated on processes, while serving customers.- Remain dedicated to professional growth through research, training, learning from key professionals and experts in your industry and field, and professional development opportunities.
**Requirements**:- 2+ years in Customer Service position; ecommerce, women's eyewear, and/or fashion industry experience, strongly preferred