The Fiduciary Operations Analyst is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from client instructions in coordination with other Operations - Transaction Services team. The overall objective of this role is to ensure the seamless processing of Fiduciary customers files.**Responsibilities**:- Supervise operating efficiency and ensure the entire team meets performance and quality expectations of assigned tasks- Resolve escalated issues and provide appropriate closure to those problems- Identify opportunities for process improvements, including service or technology enhancements and train staff on all changes- Analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures- Identify control deficiencies and implement appropriate procedures- Serve as backup for manager as required**Qualifications**:- 0-2 years of relevant experience- Experience in people management- Consistently demonstrates clear and concise written, verbal communication, organization skills**Education**:- Bachelor's Degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Operations - Transaction Services- **Job Family**:Securities and Derivatives Processing- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting