**What your background should look like**:**Responsibilities**:- Monitoring the operational quality of TE systems and equipment; - Troubleshooting and diagnosing malfunctions to eliminate problems; - Documenting all inspections, maintenance, and repair work as required; - Instructing customers in the operation and maintenance of purchased TE systems and equipment; - Serving as a customer contact on technical and service-related problems; - Serving as the companyliaison with customers for both administrative and technical matters on assigned projects; - Performing preventative maintenance, inspection, and calibration services on TE equipment; - Traveling to customer locations and training centers to provide on-site technical support and/or training; - Providing formal training programs on TE equipment for Customers; - Analyzing and evaluating warranty problems on customer equipment, identifying possible defects, and recommending corrective action; - Promoting TE's Global Application Tooling Division (GATD) by making new equipment and service offering recommendations; - Working closely with all TE groups to increase business opportunities; - Utilizing and maintaining equipment, customer manuals, equipment training outlines, and field engineering bulletins when providing service and training; - Preparing and submitting complete, accurate, and timely reports related to service activities, service scheduling, and service expenses; - Using all available communication tools to inform, and be informed of, all service-related activities, issues, and events; - Keeping abreast of newproduct and service developments within customers' plants and reporting them back to management; - Adhering to all company policies, procedures, and codes of ethics; - Understanding the GATDservice policy and utilizing it to grow service revenue; and- Any other duties as required by the position.**Requirements**:- 3 years of experience in similar positions- Bachelor's degree completed- English intermediate to advanced- Remote Position, must be located in Ciudad Juarez, Chihuahua.- 10% time to travel- US Visa preferable**Competencies**:- Values: Integrity, Accountability, Teamwork, Innovation