Dymax is a world-renowned producer of oligomers, adhesives, coatings, dispensing systems, and curing equipment.
Where our competitors supply products, our company teams up with customers and commits to developing solutions that help customers lower costs, improve efficiencies, and increase their profitability.
This focus on customer partnership has led us to become where we are today: a rapidly expanding force within our industry, with a comprehensive product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.
We seek a results-focused, innovative, customer-centric well-qualified individual to join our talented team.
Based from home in Mexico, strategically close to Queretaro City, you will provide custom solutions to technical issues from customers and sales teams by managing teams and resources testing, evaluating, problem-solving, and at-customer troubleshooting adhesive and equipment.
Also, by providing specs, technical feedback, and in-field answers concerning operation and maintenance.
**Specifically, you will**:
Complete technical projects within established timelines by validating project objectives, developing test matrices, data collection, analysis techniques, other testing plans, and reporting formats.
Determine the viability of project requests by assessing efficiencies, costs, and resource demand - and by proposing alternative approaches as necessary
Efficiently present information and recommendations by reviewing technical specifications and engineered drawings then by interpreting and relaying data to customers and principals in concise, clear, and easy-to-understand formats
Enhance Dymax sales by assisting Territory Sales Managers and sales partners - often at customer locations - in the design, manufacture, and development of new or revised product offerings.
Also, by adapting current and new products to meet customer needs
Build product awareness and Dymax product use capabilities by the in-territory technical training of Territory Sales Managers, sales channel partners, internal stakeholders, and external customers
**Requirements**:
**You should have**:
BS/BA degree in engineering - preferably in chemistry, science, or materials
Proficiency with Microsoft Office and Windows-based software essential
Bilingual Spanish, English
**Varied**: office-based primarily, occasional work in production-floor and lab settings
3+ years of experience in specialty materials or specialty chemicals.
3+ years of experience in field-based customer support
Precise, detail-oriented, but with a thirst for understanding and trying new things
Capacity to travel up to 70% of the time, ideally based in or close to Queretaro City
**Benefits**:
Dymax offers its employees attractive salaries
Personal growth opportunities
Excellent benefits packages