Company DescriptionArista Networks is a fast growing, multi-award winning company which has pioneered anddelivered software-driven cloud networking solutions for large data centre storage andcomputing environments.**Job Description**:- Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.- Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.- Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.- Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.- Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.- Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.- Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.- Publish external-facing Failure Analysis Reports to Arista Support teams.- Oversee the set-up of new products into Failure Analysis operations.- Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.**Qualifications**:- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field- Experience in high-tech manufacturing (preferably networking equipment)- Experience working with contract manufacturing partners- Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes- Broad knowledge of test, diagnostics, failure analysis, and debug techniques- Foundational knowledge in quality and reliability performance metrics- Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing- Basic understanding of ERP systems and supply chain concepts- Self-starter who has the ability to handle multiple tasks in a fast paced environment- Ability to influence and motivate internal and external partners- Strong communication and presentation skills- Experience in Failure Analysis, Service, and Repair Operations a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines.
