.Are you the right fit to be Valmet's new Field Service Engineer in the Marine Industry?We are seeking an experienced Automation Service Engineer who will perform services on Advanced Automation Systems on Marine / Cruise ship type vessels. Provide day-to-day service for marine customers on and offshore, including emergency services globally. Execute small scale service add-ons and projects. Participate in DCS upgrades together with the product line and operations team. This position will be based in Mexico.In this position, you will have the following responsibilities:Provide Demand Services to ships visiting US and Caribbean ports.Most of the work will be completed while the ships are in service and dry docked.In-house software preparations.Execute upgrade projects together with Valmet's global marine teams.Provide customers with continual service and maintain customer relationships utilizing all required Valmet resources.Follow up with customers on any service project implementations to maintain high customer satisfaction.Uncover possible capital or service sales and report those to the sales team for follow-through.Help to grow the overall marine business.Work with the local team and global team to provide 100% customer satisfaction.Generate reports during service visits to document work accomplished and the value your service has provided for the customer.Perform other duties typical to this position.What You'll Need:Be in possession of both your Titulo and Cedula.Bachelor's degree (or higher) in automation, electrical, or IT. Equivalent professional experience and competences will be considered.In-depth experience in Valmet DNA and XDi systems is preferred, understanding of marine applications and preferably years of experience working in the marine industry.Knowledge of instrumentation and installation of marine automation systems.Knowledge of PLC programming and IT networks.Candidates should show leadership skills, have experience with team building, expertise in troubleshooting, understanding the customer's process with the automation interaction, motivating others, and conflict resolution. We will be looking for someone who can show a high level of initiative, who can prioritize and multitask well, and who can build relationships with customers, co-workers, and international partners. Fluency in English is required, and other languages will be considered a plus. Finally, candidates must be willing and able to travel as needed, up to 75% of their time.What's Included:Valmet is a leader in the Pulp & Paper, Marine, and Energy Industries globally with over 17,000 professional personnel. We are looking for the best talent who want to lead our Automation division to move our customers' performance forward. We offer a dynamic work environment that values an innovative culture and suits development-minded people who enjoy working in a fast-paced and energetic setting
