.**Division Specific Information**Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of Transmission Electron Microscope systems.**How you will make an impact!**Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.**What you will do**:- Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order- Conduct on-site scheduled planned maintenance visits- Provide troubleshooting and repair support for customers and other field service personnel- Cultivate and develop positive working relationships with customers, system users and company personnel- Successfully complete technical training, as required- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel- Complete and submit field service reports- Be able to perform PM on assigned tools- Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions- Provide training for customers and users on system maintenance- Provide feedback to product quality teams- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation- Provide input for various reports including identifying and isolating unique problems with system**How will you get here?****EDUCATION**Typically requires a University degree or equivalent combination of education and experience in electronic system troubleshooting. High school diploma/GED is minimum requirement**REQUIRED EXPERIENCE**- 2-5 years of hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.**Knowledge, Skills, Abilities**- Requires proof of Covid-19 vaccination.- Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.- Ability to partner effectively with customers- Excellent interpersonal communication skills; must have a professional working proficiency in English- Proven ability to troubleshooting complex systems and subsystems down to component level- Literate in MS DOS and Windows software environments- Able to read and interpret schematics- Familiar with UHV phenomenon and technology- Must have ability to obtain a valid passport and travel regionally and internationally as required- Must possess a valid driver's license- Physical requirements include the ability to lift up to 50 lbs