Descripción y detalle de las actividades
Field Service Manager will provide local IT support services for a large Allegion facility or support region.
Manager will collaborate with site management on local needs while providing information and data on tickets, service and project updates.
The leader will manage a team of 5 or more Field Service Technicians and site leads within their area of responsibility.
This leader will be spending more than 50% of their time managing their direct reports with the remaining time working on projects, fulfilling requests, or closing incidents.
Support of this site includes regular day hours Monday through Friday in addition to off hours support from time to time.
Primary accountabilities include.
- Manage and direct local Field Service Techs and Contractors
- Lead assigned projects to drive operational and/or IT improvements
- Provide advanced technical support and resolution, primarily at a 2nd level, to end-user issues per Service Level Agreement metrics.
- Provide immediate technical support and resolution for highly complex environments (i.e., shop floor), after business hours, as necessary
- Follow and promote defined incident management procedures including the use of standard ticket management
tools.
- Execute defined client computing lifecycle processes including PC ordering, deployment, and lease refresh within defined performance metrics
- Assist with support of network, server and business infrastructure
- Install technology hardware and software that fulfill user requests according to standards or requirements
- Manage hardware assets and software licenses (i.e., Microsoft) using standard policies and procedures.
- Perform other assigned operational duties Develop team members, create a plan for each one
Experiência y requisitos
University (Title)
Experience Req > 5 years
A high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10), Apple OSX, Microsoft Office Suites (2007-2016) and Microsoft Software (SharePoint, Skype/Teams, Visio).
Mobile environment operating systems; Apple iOS.
Android, Windows CE.
Travel 25% or less
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Servicios medicos en planta
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SOLICITAR
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
**Estudios** Carrera con título profesional
**Inglés **Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** Si