.Career Area:Product SupportJob Description: Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Description Summary: The Solar Field Service Representative serves as a company technical and administrative representative, deals with customer service assignment including on-site preventive maintenance and inspection service work, call-out troubleshooting services and commissioning activities on Solar gas turbine packages. Understands and complies with Solar and customer HSSE policies and procedures.Under general direction, independently determines and develops approaches to solutions to customer requirements and problems.Job Description: Work as a member of the Field Operations Team supporting activities guided by experienced Field Service Representatives utilizing available documented instructions including engineering drawings and schematics. Demonstrate/develop the ability to perform activities related to controls systems, mechanics, electrical system, thermodynamics, and instrumentation of Solar gas turbines packages.Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with Solar Engineering specifications, recommendations, and best practices. Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment. Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems at and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects. Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency. Coordinate any changes necessary to ensure operations are efficient and mínimal downtime is required. Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives. Utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals
