.About Us:Key Technology in Walla Walla, WA is a worldwide leader in food processing technology. As a global industrial manufacturing company, our ongoing innovations provide increased control, continuous processing, sorting, automated inspection, specialized conveying, and grading and sizing, in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more. SupportPro is our nationwide network of service professionals who specialize in supporting customers who have purchased our equipment.As a SupportPro Field Service Technician, you will be responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. You will travel to customer sites to perform start-ups, product training, repairs, and maintain machinery and mechanical equipment used in the food processing industry. *This position must be located near Queretaro, Mexico * *This is a full-time, travel position (up to 80%)**What Youll Be Doing:Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services.Perform mechanical and electrical/electronic modifications including PC repair and installs. Evaluate defects and troubleshoot different types of issues affecting computer systems, servers, or networks.Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customers personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.Achieve service delivery goals including response time, first time fix and customer satisfaction rates.Communicate effectively with field service management and internal service support team to efficiently resolve customer issues.Provide equipment reliability feedback to quality engineering and collaborate on improvements.Comply with industry, company, and customer safe working practices.Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are completed on time and to a high quality.Periodically perform technical support, final assurance, or other duties at SupportPro HQ.Review customer file prior to departure for service call.Troubleshoot equipment through listening to, observing mechanical/electrical devices in operation, reviewing machine data, etc., to locate causes of issues and concerns.Dismantle devices to gain access to and remove defective parts.Repair or replace defective parts.Examine form and texture of parts to detect imperfections.Start up and adjust equipment for proper function.Clean and lubricate equipment.Operate hoists, jacks and forklifts.Connect electric motors, solenoids, and other electrical equipment to power sources per electrical drawings.Status communication, repair record maintenance, and other customer and corporate office communication is crucial to success in this position