Field Service Technician - Queretaro, Qro

Position: Field Service Technician Location: Queretaro, QRO
Conair, as part of Piovan Group, is the leading producer of auxiliary equipment for plastics processing in the world.
We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment, and granulators.
Extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems and downstream equipment for pipe and profile extrusion.
Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield.
After equipment installation, Conair provides industry leading aftersales support via their Parts, Service, and Industry 4.0 offerings to ensure our customers Make Every Pellet Count!
Duties and Responsibilities Perform startup, repair, and preventative maintenance service work at customer sites.Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.Arrange, schedule, and perform travel to and from jobsite; this may include international locations (within Latin America).Document all actions including service and expense reports.Provide technical telephone support for customers, Sales, and other technicians; research and secure answers to problems.Be able to provide backup Specialist support on at least one product line.Conduct plant-floor training classes for customers on equipment operation and maintenance.Practice Conair service ethics concerning safety, attitude, appearance, conversation, and quality of work.
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