.The Infrastructure Senior Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.**Responsibilities**:- Lead, evaluate, provide resources and drive a team towards realistic goals- Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area- Contribute to formulation of strategies for infrastructure technologies functional areas across- Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goalsEnsure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction- Persuades and influences others through communication skills; may negotiate with external parties- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- 6-10 years of experience in a Technology Infrastructure role with people management experience- Project management experience- Ability to communicate technical concepts to non-technical audience- Experience in a Financial Services or large complex and/or global environment preferred- Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices- Effective written and verbal communication skills- Effective analytic/diagnostic skills- Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline**Education**:- Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Reporting to Field Services Head, responsible for managing the regional field support activities for Major Campus Sante Fe.Regular interaction with third party desktop, telephony, video conferences services, network support and field engineers' services, substantial effort to ensure that the SLAs are honored and end to end oversight of all processes.Local senior management escalations handling and resolution. Provision of regular interaction with 8 peers that are covering the remaining portion of Mexico areas, also with regional Customer Service Center located out country and many other regional and global work streams