Field Services Site Lead + Network Engineer page is loaded Field Services Site Lead + Network Engineer Apply locations Tijuana, Mexico time type Full time posted on Posted Yesterday job requisition id JR28742 Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Plan, prioritize and executre projects, activities and work related to the IT department and site Supervise and direct local Field Service Techs and Contractors. Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics. First point of contact for customer support escalations and major downtime incidents Responsible for completing daily, monthly, and on-demand Field Services assignments as required Supervise, manage and responsible for coaching and training of service technicians Business Continuity Plan for Assigned Site for IT Infrastructure Inventorying, configuring, documenting, monitoring, and supporting Allegion's global network using approved enterprise standards. Following ITIL procedures for corrective support and network improvements utilizing incident ticket and change request practices. Supporting America's business daily hours, plus some off-hours as required, in a global team environment. In cross-functional projects, analyzing business requirements, evaluating options, recommending solutions, and implementing networks Responsible for LAN, WiFi and some WAN management, collaborating with global internal Enterprise Network team and external Network partners We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team . Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
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