.Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that's why we want you!**What will you work on?****How will you create impact?**- **Install, configure, and troubleshoot systems**: Set up and maintain hardware and software systems, including servers, desktops, laptops, printers, scanners, and mobile devices. Resolve any technical issues that arise during installation or daily use.- ** Provide technical support**: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote, and at trade shows as required.- ** Network support**: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.- ** Issue diagnosis and resolution**: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution.- ** Documentation and reporting**: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required.**How will you fit into the team?**- **Collaboration with IT team**: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives. Ability to work well within a team, collaborate effectively, and contribute to a positive work environment.- ** Stay updated with technology trends**: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services. Willingness to work in various settings and adapt to changing circumstances and technologies.- ** Technical proficiency**: Strong knowledge of hardware, software, and network systems, including installation, configuration, and troubleshooting. Familiarity with operating systems such as Windows and Mac, Microsoft Office suite, and networking protocols. Ability to plan, implement, test, and troubleshoot system software and hardware.**What are your skills and experience?**- Bilingual Spanish and English- Bachelor's degree in computer science, information technology, or a related field is preferred.- Relevant industry certifications such as A+, Network+, MCSE, or CCNA are advantageous.- Minimum of 4 years of experience in IT field support or a similar role