**_ Responsibilities: _**- Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.- Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate.- Provide on-site field support to customers including installation, servicing and repairing systems and equipment.- Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.- Troubleshoot Microsoft patches, corporate software deployments, group policies,- Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.- Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.- Perform IMACD activities within SLA's - PC and peripheral add move change- Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.- Documents solutions and incident resolution case notes in English in assigned reporting systems- Performs inventory management.**_ Education and Experience Required: _**- Bachelor's degree in Management Information SystemsComputer Science or equivalent experience and a minimum of 2 years of related experience or a Master's degree and up to two years of experience.**_ Knowledge and Skills: _**- Basic skills in scripting andor programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.- Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.