Finance Operations Clerk

Manage models in Excel in order to create and assign collection files for Chargebacks, Adjustments & Fees for Check Cashing and RIA Digital returns
- Download bank files daily and updates models with new information in order to generate the new Collection files
- Save return notifications daily in shared drive
- Manage equipment billing model on a monthly basis
- Assist collectors with inquiries regarding their collection files
- Print and deposit checks pertaining to returned items on a daily basis
- Update issuer/customer profiles as needed based on return activity
- Update collection files as payments are received
- Create client files as new agencies are approved for CC
- Reach out to the Bank as needed for requests or inquiries
- Responsibilities
Answer incoming calls as needed, resolve agent inquiries, create and provide payment receipts to agents when requested.
Deliver a consistent and professional level of service at all times.
Handle each call promptly and in the correct manner, updating records accordingly.
Input customer related data accurately and efficiently.
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Be persuasive, persistent and self-motivated. Show empathy, assertiveness, tact and resilience.
Must be available to work on Saturday's on a rotating basis
Other tasks as assigned
- Qualifications
Fluency in English and Spanish preferred
Must be detail oriented, with the ability to work independently
Knowledge of Excel and Microsoft Office