**What you will be doing**:
- Manage the creation and maintenance of invoices, contracts, and projects in an ERP system, ensuring accuracy and compliance.
- Processed and updated accounts, contracts, and projects, including migrations and cancellations, based on detailed instructions or legal requirements.
- Conducted research and resolved customer inquiries related to billing, credits, and contract/project adjustments through analysis and collaboration with internal teams.
- Performed audits on billing data, manual adjustments, and entitlements setup to ensure proper accounting rules and customer support readiness.
- Upgraded mappings and optimized contract setups to enhance system efficiency and support operations.
**What you will likely bring**:
- Demonstrated ability to work both independently and within a team.
- Good written and verbal communication skills.
- Ability to be flexible, open, and responsive to ongoing industry changes.
- Demonstrates excellent customer service.
- Must be professional, have great attendance, be punctual, has a positive attitude.
**About Epicor**
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
**We're **Proactive, Proud, Partners **.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
**Competitive Pay & Benefits**
- **Health and Wellness**:Comprehensive health and wellness benefits designed to support your overall well-being.
- **Internal Mobility**:Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- **Career Development**:Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- **Education Support**:Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- **Inclusive Workplace**:Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- **Work-Life Balance**:Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- **Global Mobility**:Comprehensive support for international relocations and permanent residency processes.
**Equal Opportunities and Accommodations Statement**
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that's who we're interested in. If you have interest in this or any role
- but your experience doesn't match every qualification of the job description, that's okay
We are an equal-opportunity employer.
**Recruiter**:
Alexandra Cortes Prieto