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**Who We Are****Who We Want**The Finance Operations Manager manages the credit and delivery to cash functions of their direct reports and owns the vendor and customer facing accounting communication.
Reporting to the Finance Manager- Mexico, this position oversees a team of AR and AP Clerks and Specialists, and works closely with assigned sales teams to ensure efficient and timely completion of all accounting tasks and performance metrics.
This position builds and manages internal & external relationships, and executes detail-oriented processes for daily functions.
This role recommends and improves existing processes.
The Finance Operations Manager will oversee the credit functions for all Mexico based customers.
**What You'll Do**:- Lead team of direct reports on daily tasks.
Manage the selection and hiring process as needed; provide on-going training; evaluate performance; hold direct reports accountable; address any performanceissues appropriately and timely.
Input for hire, promotion, performance management and termination decisions are strongly valued.- Develop and implement training programs and SOP's for all direct departments.- Establish and maintain effective and cooperative working relationships with sales management, and operations.
Hold regular meetings with internal and external parties to resolve issues.- Frequently analyze and report on outstanding receivables/payables, including significantly past due accounts with sales leadership and operations.- Track and maintain team metrics and reports for a variety of data including attendance, productivity, aging, unsettled, etc.- Identify, develop, and implement process improvements to increase team productivity and quality.- Identify trends and guide the team to reduce aging, unsettled, and optimize customer collections.- Build strong relationships with external parties in an effort to ensure all transactions are settled appropriately.
Respond to requests on any transaction related inquiries and manage escalations.- Provide the sales team with regular updates on their unsettled transactions.- Ensure customer invoices are accurate and issued timely.- Investigate circumstances of non-payment; negotiate and resolve conflicts; follow through to satisfactory resolution resulting in expedited payments of outstanding transactions.- Create and manage SOPs for systems, processes and accounts.
Provide final review of SOPs written by direct reports.
Regularly review procedures for improvements and use knowledge of logistics and company systems to suggest and implement efficiencies.- Ensure the team is maintaining service levels and KPI's.
Track productivity and quality of customer service through several tools and performance manage as needed.- Ensure the team is providing elite customer service when communicating with our external partners.- Monitor performance within Triumph Pay Audit, and maintain approval and exception resolution expectations the AP team is held to