.General InformationOffice: Monterrey, MEXDate Published: Tuesday, August 13, 2024Country: MexicoJob ID: 24504Function: FinanceRecruiter: Garcia, ElizabethDescription & RequirementsThe Job: The Finance Ops Specialist is responsible for business process execution in the Finance Operations group. Also will manage several adjoining steps of the quote-to-cash business process and may have ownership for accuracy and correct execution of step-by-step instructions.What you will be doing:Make complex adjustments to accounts, projects, contracts, terms, etc., individually or in bulk, based on general guidance.Recognize, monitor, and resolve account, contract and billing issues.Verify the accuracy of calculations of prorations, coverage changes and partial cancellations.Respond to and resolve complex customer billing questions through research, interdepartmental communications, and analysis.Process billing in an appropriate and timely manner.Create invoices, contracts, projects in the ERP system.Maintain system records.Process contract, project, and account changes and cancellations.Process contract migrations between customers or due to legal changes.Research account inquiries, such as billing, credits or contract/project adjustments.Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.Audit billing data prior to billing.Upgrade Mappings and Contract Setup. Ensure entitlements are setup correctly for support.What You Need to Succeed:Must be proficient with strong skills in MS Office and Computer systems.Must be able to work effectively and independently to meet deadlines with minimal supervision.Strong verbal and written communication skills.Strong interpersonal and customer service skills.Exceptional attention to detail.Ability to manage multiple assigned tasks and work under pressure.Salesforce experience is a Plus.The Finance Team: You'll find a strong sense of community, collaboration, and cross-functional partnering within the Epicor Finance and Accounting organization. With Epicor being an eager company, you will play a key role in supporting mergers and acquisitions and strategic financial activity globally. We are rapidly expanding and looking for exceptional talent to join our team in all of our Epicor offices.About Epicor: At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future
