As a Finance Operations Specialist, you will be responsible for business process execution in the Finance Operations group.
You will manage several adjoining steps of the quote-to-cash business process and may have ownership for accuracy and correct execution of step-by-step instructions.
We are seeking applicants with strong technical skills, effective communication abilities, and a proactive approach to problem-solving.What you will be doing:Make complex adjustments to accounts, projects, contracts, and terms, individually or in bulk, based on general guidance.Recognize, monitor, and resolve account, contract, and billing issues.Verify the accuracy of calculations for prorations, coverage changes, and partial cancellations.Respond to and resolve complex customer billing questions through research, interdepartmental communications, and analysis.Process billing in an appropriate and timely manner.Create invoices, contracts, and projects in the ERP system and maintain system records.Process contract, project, and account changes and cancellations, including contract migrations between customers or due to legal changes.Research account inquiries, such as billing, credits, or contract/project adjustments.Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.Audit billing data prior to billing and upgrade mappings and contract setup to ensure entitlements are set up correctly for support.What you will likely bring:Proficiency with strong skills in MS Office and computer systems.Ability to work effectively and independently to meet deadlines with minimal supervision.Strong verbal and written communication skills.Strong interpersonal and customer service skills.Exceptional attention to detail.Ability to manage multiple assigned tasks and work under pressure.Salesforce experience is a plus.Recruiter: Elizabeth Garcia#J-18808-Ljbffr