.Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamAs Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.What you'll doIn this role, you will act in a player-coach capacity and are accountable for supporting 5 Enhanced Due Diligence (EDD) investigators. The SDC EDD team's responsibility is to thoroughly vet and continuously monitor high-risk customers to identify, assess, and mitigate the potential risks of financial crimes, such as money laundering, terrorist financing, fraud, and other illicit activities, in order to maintain the company's compliance with relevant regulations and protect its reputation and assets.To be a fit, you will have a coaching mindset, a proven ability to communicate effectively at different levels, a track record of driving operational performance, deep expertise in financial crimes investigations and research techniques, and a passion for inspiring a team to deliver an incredible user experience.ResponsibilitiesGuide a new team of Enhanced Due Diligence (EDD) investigatorsOngoing management of the operational performance of your team to deliver KPIs and report to key stakeholdersManage capacity and scheduling, dividing and assigning work between team membersEnsure your team has all the skills and resources needed to be successful in their roleSet clear goals and expectations for individual and team performanceFoster a culture of continuous improvement to refine team processes and proceduresSupport recruitment and hiring initiativesCoach and mentor individuals to meet career via structured career development conversationsProvide continuous performance feedback and facilitate periodic formal performance reviewsDrive and own initiatives that make the team a warm and welcoming place to workKeep the team engaged and motivated towards their workWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
