.Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Financial Operations GraduateLeón Office - Hybrid: 4 days a week office based working, 1 day working from home - including shift work in the evenings to support trading in different time zones - evening shifts will be paid an enhanced rate of payWe are expanding our operations to the north of Spain and we are looking forcandidates to drive our dreams in León.Responsibilities:Instruction and initial verification of client payments, in accordance with internal processes and in linewith internal SLAsCompletion of payment beneficiaries, in accordance with internal processesHelp clients to resolve questions or issues regarding their transactions and payments, on email, phoneand chat, with empathy and enthusiasmTake and act on instructions from clients interacting with Ebury offline, in accordance with internalprocessesTake responsibility for assigned tasks and demonstrate end to end ownershipCreation and manual enrichment of transaction reporting filesReconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury's network of bank accountsInvestigation of unallocated and/or non-received funds, and rejection or escalation as requiredFunding client trades, where manual funding is requiredCheck and confirm status of payments in third party banking and payment platforms, including SWIFT GPIConduct basic updates on client information adhering to the relevant processes and proceduresCommunicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as neededAdhere to all internal policies, processes and proceduresMeeting quality standards and Adherence to SLAsOffer where applicable and seek feedback, learn from mistakesRequirements:Practice good office etiquette through punctuality, attendance and behaviourProactive, with the ability to work within strict time-frames and under pressureDiligent, with good attention to detailGood communication skills, both written and verbalSpeak fluent Spanish and have an advanced level of EnglishCo-operative, and comfortable working in a team environmentCurious and eager to learn, and actively asks questions to confirm understanding of processes andproceduresMotivated, with a desire to make Ebury a success#LI-CD1About UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family