Perform investigations of possible suspicious activity which include analyzing sets of transaction data, interviewing individuals involved in the activity, and concluding the investigation with documentation to support your results.
- Research and analyze transaction data to evaluate required KYC/AML information clients.
- Validate the customer or Agent's transaction purpose and legitimacy and analyze any transactions that appear unusual based on the customer's activity.
- Communicate clear and appropriate action to Management regarding action to be taken on an Agent or customer based off of the results of the Financial Investigation.
- Provide detailed documentation in the form of a narrative outlining the due diligence performed and suspicious activity detected.
- Escalate issues to Supervisors as appropriate and provided recommendations for remediation and next steps regarding cases worked.
- Frequently interact with customers and agents to obtain required information associated with an investigation. This interaction may include the review of transactions placed in real-time as a part of an ongoing Financial Investigation.
- Responsible for maintaining organization of all records associated with investigations, ready for review by auditors and regulators.
- Provide overall support as needed to Management and direct Supervisors.
- Perform other duties as assigned or requested.
- Perform investigations of possible suspicious activity which include analyzing sets of transaction data, interviewing individuals involved in the activity, and concluding the investigation with documentation to support your results.
- Research and analyze transaction data to evaluate required KYC/AML information clients.
- Validate the customer or Agent's transaction purpose and legitimacy and analyze any transactions that appear unusual based on the customer's activity.
- Communicate clear and appropriate action to Management regarding action to be taken on an Agent or customer based off of the results of the Financial Investigation.
- Provide detailed documentation in the form of a narrative outlining the due diligence performed and suspicious activity detected.
- Escalate issues to Supervisors as appropriate and provided recommendations for remediation and next steps regarding cases worked.
- Frequently interact with customers and agents to obtain required information associated with an investigation. This interaction may include the review of transactions placed in real-time as a part of an ongoing Financial Investigation.
- Responsible for maintaining organization of all records associated with investigations, ready for review by auditors and regulators.
- Provide overall support as needed to Management and direct Supervisors.
- Perform other duties as assigned or requested.
- Knowledge of Power BI will be an advantage.
- Fluent in English. Fluency in French is not required but would be an asset.
- Transaction monitoring and AML/ATF experience is an advantage.
- Knowledgeable of anti-money laundering compliance requirements for money service businesses.
- Ability to recognize patterns, trends and inconsistencies in transactional and customer data to detect, prevent, mitigate and report suspicious activity.
- Excellent customer service, communication and written skills in English and Spanish.
Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.
Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.
We are people serving people and we never, ever forget that.