Job Description - Floor Supervisor (HOT0B5VC)Job Number:HOT0B5VCWork LocationsHilton Hotels - Monterrey Monterrey 64750A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.What will I be doing?As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:Daily allocation of rooms and deep cleaning tasks to team membersManage guest requests, including VIP amenities and communicating them to the relevant team membersRoutine inspection of guest bedrooms to ensure they meet standardsAchieve positive outcomes from guest queries in a timely and efficient mannerCarry out lost property proceduresReport maintenance issues to Maintenance/Engineering DepartmentAssist Head Housekeeper with training requirementsComply with hotel security, fire regulations and all health and safety legislationAssist other departments wherever necessary and maintain good working relationshipsWhat are we looking for?A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Committed to delivering a high level of customer serviceExperience in managing/supervising a team in a similar roleExperience in the hotel/cleaning industryGood oral and written communicationPrevious experience in Hosting Service (Governance)High standards of cleanlinessGood interpersonal skillsAbility to work on their own or in teamsIt is advantageous in this position if you demonstrate the following capabilities and advantages:Ability to work in a teamExcellent attention to detailWillingness to develop team members and selfWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!#J-18808-Ljbffr